Certification & Product Info

Yes, their diamonds are certified by internationally recognized IGI.

Yes, certified lab-grown diamonds are available.

1 to 5+ carats, depending on availability.

Yes, you can hold the diamond and choose the setting later.

Customization & Jewellery Options

Absolutely, with a 4–6 week wait time.

Platinum, white gold, yellow gold, rose gold.

Currently yes, but will expand into earrings, necklaces, wedding bands.

Not at the moment.

Ordering & Process

Through the website—choose from the collection or request a custom piece.

Typically 4–6 weeks, depending on complexity.

Yes, 50% is typically required.

Primarily for Australia, but international inquiries are accepted.

Yes, the experience is fully online.

Payments & Financing

Bank transfers, PayPal, in-person options.

Yes, via Afterpay or 3-month layby.

No, pricing is transparent.

Yes, contact customer service.

Yes, for bridal packages or multiple items.

Shipping, Warranty & Packaging

Yes, for loss or damage.

Luxury gift boxes with secure packaging.

Consultation & Customer Support

Yes, in-person or virtual.

Yes, via email or phone.

Gold & Precious Metal Trade-In

Yes, including scrap or broken gold.

Based on market rate, purity, and weight.

Yes, if it’s gold or a precious metal.

Usually store credit, sometimes cash after discussion.

Yes, with value and trade details.

Yes, for compliance with regulations.

Yes, ask for eligibility.

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